Guinea Pig
Wednesday, March 15th, 2006Just wanted to provide a short update on my Jack in the Box focus group session last night. Of course, I’m bound by rules of confidentiality, so no details about what we looked at, but I can speak generally and share my impressions.
The group was devoted to “design elements,” meaning we didn’t do any food tasting. Sadly, while they did provide dinner, the dinner was Round Table pizza. Yuck! They also had Costo cookies, though, and that’s not a bad thing!
Six people and I sat around a table in an incredibly well-lit room. It was almost like being on the sun, that’s how bright it was. One wall was entirely mirrored– that was the wall the observers sat behind, watching and listening to our thoughts. The session was also videotaped and audio recorded. I felt a little bit like a lab rat…
It was interesting to see the type of people who participate in focus groups. One girl was a relatively young (30-ish) wedding planner. Another- the person I found most annoying- was a woman who I later saw leaving the session in a big truck. She just rubbed me the wrong way, and her suggestions didn’t help. I think I disagreed with everything she said, and she disagreed with everything I said. There was a 30-something guy who said if he hadn’t attended the focus group, he would have been playing with his computer (he also passed time in the waiting room by reading “PC Gamer” magazine). Another guy was also a computer geek, and he said Jack (the round-headed guy in the commercials who is the “owner” of the company) reminds him of a cross between Bill Gate and Donald Trump. Uh-huh, sure…
At first, people were a little hesitant to share their opinions. That’s not really my style, though, and soon enough, I was offering my thoughts freely (”I don’t like it,” “It tries too hard,” “Very nice- clean and refreshing” and so on). I wasn’t obnoxious about it, but I’m definitely opinionated! When I totally disagreed with one of my fellow focus group members, I said so, but tried to be respectful and descriptive in terms of explaining my differing opinion.
After an hour and a half, we were released. Filing out, we stopped at a table in the lobby of Jack headquarters and were each given a sealed envelope. Opening the envelope, I was happy to find a crisp $50 bill. Part of me wants to save the money- maybe put it in a frame with a picture of Jack- and part of me thinks that’s dumb and that I should desposit it. Or, even better, spend it on something fun!
All-in-all, my time as a guinea pig for Jack in the Box was incredibly enjoyable and fruitful. Some of the people in my group had been Jack testers before, so I think they re-use people. Hope they call me again!